Your stock with us,
your orders with your customers.
We receive your stock, put it away, then pick and ship your orders according to the service rules you have defined.
What we take on
Receiving and put-away
Your delivery is announced, counted and reconciled against the purchase order or the transfer expected. Shortages and breakages are isolated and reported.
Nothing enters sellable stock before being counted and inspected.
Picking and packing
Orders are picked according to your priorities, your presentation rules and your specific operations: kitting, inserting documents, particular packaging.
Your brand requirements are executed as rules, not as verbal instructions.
Shipping and tracking
The carrier is chosen according to destination, weight, bulk and the service expected. The label and tracking number are attached to the order.
Transport incidents are identified and handled with the right counterpart.
The carriers we use
We ship across France and Europe, to the door or to pick-up points. The choice is made order by order, according to your service rules and the nature of the parcel.
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Colissimo
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Chronopost
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Mondial Relay
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DPD
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UPS
What you receive
Your teams follow their flows continuously from their client area, and receive the agreed summary at the frequency you chose.
Item-level detail
Reference, originating order, stated reason, observed condition, grade, photographs and the decision applied.
The split across exits
How many items went back into stock, on sale, into a lot, into spare parts or into a treatment channel over the period.
Recurring reasons
The references that come back most often and why: it is frequently a product page or a package to fix.
Accounting exports
The value movements and the supporting documents your accounts and your take-back obligations require.
Frequently asked questions
How quickly does an order leave?
The picking lead time and the shipping cut-off are set in the contract, based on your volumes and your carriers. We do not promise a lead time before seeing your flows.
How do your systems connect to ours?
Your orders reach us from your sales channels or your system, and statuses go back the same way. The connection method is settled during the study.
What happens during a sales peak?
Forecasts and prioritisation rules are shared in advance. The workload plan is adjusted with agreed checkpoints, rather than discovered on the day.
Do you handle heavy or bulky products?
Yes, through a separate path: specialised transport, pallet freight, or a case-by-case quote when no reliable price can be announced in advance.
How many orders leave your premises each month?
Describe your flows: we will tell you what we take on and at what price.