A return sitting in a box
loses value every week.
We receive your customer returns, match them to the originating order, inspect them and route them to the best available exit.
What happens when the parcel arrives
Identification
The parcel is linked to the originating order, the customer and the stated reason for return. A return that cannot be identified is set aside rather than pushed into stock.
The applicable withdrawal and warranty periods are picked up at this point.
Inspection
Packaging, product, accessories, manuals, serial number, signs of use and function: the inspection follows the scale defined for your category.
Gaps between the stated reason and the observed condition are flagged, with photographs.
Grade and decision
The item receives a grade from A+ to F. That grade, combined with your rules, determines the exit: back into stock, online sale, trade lot, spare parts or treatment channel.
The reason for the decision stays attached to the item.
Who decides what
An exit decision commits your brand and your accounts. We never take it in your place without the rule having been written with you.
You set
- The grades allowed back on sale under your brand.
- The products that must never be resold, not even in a lot.
- The value thresholds above which you approve each case yourself.
- What happens to out-of-warranty, recalled or non-compliant items.
We carry out
- Inspection and grading, item by item.
- Your rules, applied without local interpretation.
- Escalation of cases that fall outside the agreed frame.
- A record of every movement and every decision.
The five possible exits
An inspected item takes one of these paths. None of them is a processing failure: each corresponds to a rule you approved.
-
Back into sellable stock
The item returns to stock under your brand, in its original packaging or an equivalent repack.
-
Sold online on our channels
The item is listed with its grade and its defects, at a price consistent with its actual condition.
-
Sold in a lot to a trade buyer
The item joins a homogeneous lot sold to a verified trade buyer, with the detailed list of references.
-
Spare parts
The item can no longer be sold whole, but its components repair other units of the same model.
-
Approved treatment channel
When no other route is possible, the item goes to an approved channel, with the corresponding certificate.
What you receive
Your teams follow their flows continuously from their client area, and receive the agreed summary at the frequency you chose.
Item-level detail
Reference, originating order, stated reason, observed condition, grade, photographs and the decision applied.
The split across exits
How many items went back into stock, on sale, into a lot, into spare parts or into a treatment channel over the period.
Recurring reasons
The references that come back most often and why: it is frequently a product page or a package to fix.
Accounting exports
The value movements and the supporting documents your accounts and your take-back obligations require.
Frequently asked questions
What happens to an unidentifiable return?
It is set aside, photographed and reported in your client area. Nothing enters stock without a reference, and nothing is destroyed without your agreement.
Can we get our stock back?
Yes. The terms for returning stock, data and history are written into the contract before the first delivery.
Do you work with our own inspection scale?
If you have one, we take it up and translate it into rules that can be applied on the floor. If not, we build yours from ours.
Do you sell our products under your own name?
Only if you allow it, and only on the channels and grades you have approved. Your brand can also be excluded from any public resale.
How is our customers’ data handled?
We process only the data needed to match the return. IT equipment goes through certified data erasure before any resale.
What about products under manufacturer warranty?
They follow a separate path: return to the supplier or handling by after-sales, according to what the specification provides for.
How many returns are waiting for a decision at your end?
Describe what comes back. We will tell you what we would do with it and what that costs.