How we work
One path, from receiving to the exit decision. This page describes what actually happens between the moment a pallet arrives and the moment an item leaves.
Six steps, one system, a record at every handover.
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01
Receiving
Your deliveries are announced, counted and reconciled against what was expected. Discrepancies are set aside before anything enters stock.
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02
Inspection and grade
Every item is tested and rated against a shared scale, from A+ to F. Photographs, missing accessories and observed defects stay on its record.
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03
Restoration
Cleaning, completing, repair, function testing. An item that can move up a grade moves up a grade.
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04
Storage
Put away by turnover and by handling constraint. The stock you see is the stock actually inspected, not the stock expected.
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05
Selling and shipping
Listing on your channels or ours, picking, packing, labelling and handover to the carrier chosen for the order.
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06
Return and decision
A customer return re-enters the same path: inspection, grade, then one of the five directions, with the reason recorded.
The five possible exits
An inspected item takes one of these paths. None of them is a processing failure: each corresponds to a rule you approved.
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Back into sellable stock
The item returns to stock under your brand, in its original packaging or an equivalent repack.
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Sold online on our channels
The item is listed with its grade and its defects, at a price consistent with its actual condition.
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Sold in a lot to a trade buyer
The item joins a homogeneous lot sold to a verified trade buyer, with the detailed list of references.
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Spare parts
The item can no longer be sold whole, but its components repair other units of the same model.
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Approved treatment channel
When no other route is possible, the item goes to an approved channel, with the corresponding certificate.
Who decides what
An exit decision commits your brand and your accounts. We never take it in your place without the rule having been written with you.
You set
- The grades allowed back on sale under your brand.
- The products that must never be resold, not even in a lot.
- The value thresholds above which you approve each case yourself.
- What happens to out-of-warranty, recalled or non-compliant items.
We carry out
- Inspection and grading, item by item.
- Your rules, applied without local interpretation.
- Escalation of cases that fall outside the agreed frame.
- A record of every movement and every decision.
What you receive
Your teams follow their flows continuously from their client area, and receive the agreed summary at the frequency you chose.
Item-level detail
Reference, originating order, stated reason, observed condition, grade, photographs and the decision applied.
The split across exits
How many items went back into stock, on sale, into a lot, into spare parts or into a treatment channel over the period.
Recurring reasons
The references that come back most often and why: it is frequently a product page or a package to fix.
Accounting exports
The value movements and the supporting documents your accounts and your take-back obligations require.
How a new client starts
We do not quote from a price list. The cost depends on your volumes, your products and the work actually required.
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Step 1
A first conversation
You describe what you sell, what comes back and what is blocking you today.
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Step 2
A study of your flows
We look at your references, your volumes, your sales channels and your transport constraints.
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Step 3
The specification
Inspection rules, grading scale, permitted exit decisions, reporting and a costed quote.
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Step 4
Connecting up
Your client area is opened, your sales channels are connected, then the first delivery arrives.
Tell us what comes in and what comes back.
We reply with costed proposal, not with another questionnaire.